Got Questions? We’ve Got Answers!


  • Do I need to sign up before buying any Offer/Product?

    Answer: No. To buy any offer you do need to register onto our site. By sharing your basic information such as name, contact number, address, etc. You can complete your registration. It’s simple.

  • What type of products do you sell online?

    Answer: Priyobazar.shop offers a range of products starting from household goods, grocery, electronics, home appliance, clothing, health and beauty, food supplement, fabrics, footwear, baby products, toiletries, bags, jewelry, beverage etc.

  • Are the products the same as you show in the images?

    Answer: We try to take as clear pictures of the products as possible. However, according to the resolution and the setup of your monitor, it might vary a little from the original product.

  • What about quality?

    Answer: We try our best to source the best quality items for you. If you are not satisfied then please contact us.

  • Is my info safe?

    Answer: YES. We strictly maintain our customer confidentiality policy and DO NOT at any circumstance share personal information with any other third party.

  • Am I billed as soon as I join Priyobazar.shop?

    Answer: NO. You are only billed when you place an order online to purchase any item from our site.

  • What are the payment options at Priyobazar.shop?

    Answer: To purchase online, you can use your debit card, credit card, bKash or even pay cash when you receive delivery. You can also visit our delivery hubs to pick up your order and make your payment during then.

  • Is using credit/debit cards safe on Priyobazar.shop?

    Answer: YES. We are a Government approved site and maintain a strict customer confidentiality policy. We use the latest version of modern technology of the payment system. So you are 100% safe using your credit and debit cards.

  • I don't have a credit/debit card. Can I still buy from Priyobazar.shop?

    Answer: YES. You can use mobile banking for your payment or pay Cash on Delivery in case you don’t have a debit or credit card.

  • How will I know if my payment has been successful?

    Answer: Upon successful completion of placing an order, an ‘Order Confirmation’ page will be shown which has all your order details. You will also receive an Order Confirmation email to your provided email ID as well.

  • Are there any hidden costs apart from the product price and shipping charges?

    Answer: No. You will only need to pay the price of the product and delivery charge if you want to get home delivery for your order.

  • Does Priyobazar.shop deliver outside Dhaka?

    Answer: we deliver products anywhere in Bangladesh through our effective delivery team as well as using the third party.

  • How much do deliveries cost?

    Answer: Delivery charge in Dhaka tk 50 and outside Dhaka tk 100.

  • Can I buy a product/offer as a gift for someone else?

    Answer: Yes. You can purchase any product/offer to gift someone. All you need to do is order online, make the transaction, and provide the address where you want the gift to be delivered. Our delivery team will deliver your order on that given address on your behalf.

  • How can I contact you?

    Answer: You can always call +880-1678- 433-404 or mail us at [email protected]

  • Can I check my order status?

    Answer: Yes. For checking your order status you have to log in to your account, go to "My Orders" and there you will see the recent purchase list with the invoice number along with order status. Or you can simply call our 24/7 active online customer service for help.

  • My order is wrong. What do I do?

    Answer: Please immediately call +880-1678- 433-404 and let us know the problem.

  • An item from my order is missing, what should I do?

    Answer: If an item is missing, please contact our Customer Service Center mentioning your order number and the name and code number of the missing item. We will resolve the issue as soon as possible.

  • I’ve forgotten my online password, how do I reset it?

    Answer: For security issue, you can attempt only three times to log in to your Priyobazar.shop account.

    If you forget your password, go to the login icon. In the pop-up window, select ‘forgot password’, enter your email address and click ‘Submit’.

    You’ll receive an email with a temporary link and instructions to reset your password.